Shipping & returns
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 48 business hours*. Processing includes checking, packing, and sending your orders to the (post-office). After all these procedures, the tracking number will be provided to you via email.
SHIPPING TIME
Once it processed, your order will take 5 to 10 days to arrive at your home if you are located in US - UK - Canada - Australia - New Zealand.
ANY CUSTOM FEES WILL BE PAID BY US.
OUR RETURN POLICY IS EFFECTIVE FOR 30 DAYS FROM THE DELIVERY OF THE PRODUCT.
Your satisfaction is the highest priority to us! If you are not absolutely in-love with any products by Voyazoo®, you get your money back.
We stand behind our glamorous products. If for any reason you are not completely satisfied with any products by Voyazoo®, we offer a full refund less shipping.
Simply send us an email to info@voyazoo.com and our dedicated Support Team will take care of you.
Returned items must be in perfect and unused condition.
Please make sure to read our product descriptions carefully and bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Every once in a while an issue may occur with an order. We are all only humans! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace the item.
Our return policy is effective for 30 days from the delivery of the product – If 30 days have gone by since your order has been delivered, unfortunately, we can’t offer you a return or exchange.
You are welcome to return any item and to benefit from a store credit for the cost of your purchase.
SHIPPING
You will be responsible for shipping costs for returning your item. We highly recommend using a shipping method with an insurance/tracking number on the return package for proof of return. Voyazoo is not responsible for any lost returns.
OUR RESPONSIBILITY
Faulty product: If the product has a manufacturing defect.Wrong item sent: If we send you the wrong product, design, or size.
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! We are happy to replace or exchange any items that we missed the mark on.
Items received that are defective or damaged will be replaced with the same item free of charge!
YOUR RESPONSIBILITY
Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot return your item.
For example:
Incorrectly provided address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
RETURN REQUEST INSTRUCTIONS
Please follow the instructions below:
Take a photo of the product – .Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to info@voyazoo.com. Voyazoo® is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number. Customers will be responsible for return shipments & cost.
Please include the following:
- Full name
- The photo(s)
- A specific description of the issue and the reason for your return.
- The order number - If there are multiple products in an order, identifying the product with the issue.
- Return item
- Contact number
Our support team will respond within 1 business day and return instruction will be provided. All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted. Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: info@voyazoo.com